Terms & Conditions

Orders and Payment

All orders are subject to acceptance and availability. Pricing is subject to change without notice. Payment in full is required at checkout.

Shipping and Freight Delivery

Nexapack ships primarily via freight carriers. By placing an order, the customer agrees to provide accurate shipping information and acknowledges that freight delivery requirements may apply. Customers are responsible for:

• Providing a valid delivery address accessible to freight carriers
• Indicating whether the delivery location is commercial or residential
• Selecting the correct delivery options, including liftgate and access requirements
• Ensuring appropriate unloading equipment is available at the time of delivery

If appropriate personnel or equipment are not available, the customer must select liftgate service at checkout. Freight carriers may contact the customer prior to delivery to schedule an appointment. Failure to respond to carrier outreach may result in delivery delays, storage fees, or re-delivery charges. Additional charges will apply for:

• Missed delivery appointments
• Re-delivery attempts
• Limited access locations
• Special handling requirements
• Incorrect liftgate or delivery option selection

Delivery Responsibility

Risk of loss transfers to the customer upon delivery. Nexapack is not responsible for delays or issues caused by third-party freight carriers. Customers are responsible for having appropriate personnel and equipment available to unload shipments at the time of delivery. Failure to ensure proper unloading conditions does not waive applicable delivery or redelivery charges.

Inspection and Damage Claims

All shipments must be inspected at the time of delivery. Any visible damage must be noted with the carrier and recorded on the bill of lading before signing for the delivery. Failure to properly document damage at the time of delivery will affect the ability to file a claim. Customers must notify Nexapack promptly of any issues.

Returns and Order Issues

Returns are limited and must be approved in advance. A Return Material Authorization (RMA) number is required before any return will be accepted. Approved returns within 30 days of delivery are subject to a 15% restocking fee. Items must be in original, unused condition. Customers are responsible for all return shipping costs. Any order issues must be reported promptly for review. Nexapack will determine resolution on a case-by-case basis.

Tax and Tax-Exempt Status

Sales tax will be applied to all applicable orders unless a valid tax-exempt certificate is submitted and approved. Tax-exempt customers may place orders prior to approval. Sales tax will be collected at checkout and refunded once the tax-exempt certificate has been reviewed and approved. Tax-exempt status is applied to customer accounts after verification. Nexapack reserves the right to request updated or additional documentation.

Limitation of Liability

Nexapack is not liable for indirect or consequential damages. Liability is limited to the value of the purchased goods.

Use of Website

Users agree not to misuse the website or interfere with its operation.